Frequently asked questions

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Frequently asked questions

Clear answers about the shop, live feeding, and how Feedogo is being built.

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What is Feedogo?

Feedogo brings a Shopify pet shop together with a separate live feeding experience for community cats. The shop handles product browsing and orders; the feeding page is where people choose a feeder and portion.

How do Heart Coins work?

Heart Coins are the planned bridge between a paid Shopify order and a feeding. Order rewards and coin balances are not connected yet. We will show the confirmed reward rules here before enabling them.

Can I send a meal right now?

Open the live feeding page to view the current interface. A real feeding depends on an online feeder, confirmed coin balance, and an active device connection. Demo interactions do not send commands to hardware.

What feeding portions are available?

The current design shows 10 g, 20 g, and 30 g choices. Final portion sizes and coin costs will be confirmed for each feeder before the live service launches.

Where can I check my order or account?

Use the account icon in the store header to sign in to your Shopify customer account. Orders, addresses, and order status are managed by Shopify.

When will an order earn Heart Coins?

Only after Shopify confirms payment and the Feedogo reward service is connected. The current storefront preview does not add coins for purchases.

How do shipping and returns work?

Shipping availability, delivery estimates, and return terms will be shown in the product details and store policies once the products and fulfillment plan are confirmed.

Still have a question?

Email the Feedogo team and include your order number if you have one.

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